binoculars for thine eyes

A certain part of me was jealous when we bought Mike his binoculars for his birthday. I learned so much when I researched them. And it’s not like I can just “borrow” them to look at those birds in that tree at the equestrian center whenever I want to. So I justified buying a less expensive pair. ‘Click’ on “BUY NOW” on the http://www.Opticsplanet.net website. “Your order has shipped” the e-mail said the next day. Ahhhhhh! So satisfying!

Weeks went by and I kept anticipating it in the mail. When I left for the States, it still hadn’t arrived. The mail here is unpredictable but still, 2 months is a long time, even for Niamey. I expected it to be waiting for me when I returned. I did and it wasn’t.

So I wrote to the company explaining the matter and politely requested a tracking number. The next day I got an e-mail from QA (Rimma) with huge apologies. Apparently, the order was interrupted just before it was mailed. They never put a shipping label on it yet they had already charged our account. When they checked into it, they discovered that not only did they not ship it, but they somehow charged me twice for Mike’s as well. She promised to reimburse our account immediately and send the binoculars along with a gift as an apology.

How great is that?! Thank you Rimma (whoever you are). It’s rare to find a company that admits it’s mistakes. Perhaps now I can identify those two different species of cranes, black birds, parrots, and yellow breasted weaverbirds. I can’t wait!